💰 Potawatomi Hotel & Casino - Casino Promotions

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Not! Worst paying casino in the United States - See traveler reviews, candid photos, and great deals for Potawatomi Hotel & Casino at Tripadvisor. This year they changed their Birthday Reward - you used to get $25 for birthday points but not anymore. Now you have to TripAdvisor LLC All rights reserved.


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Milwaukee man robbed after hitting the jackpot at Potawatomi Hotel and Casino twice

It was explained again that we have exhausted all resources currently available 8 months after his disputed situation and that our records show his signature and copy of his ID were scanned showing he received the disputed funds. Unfortunately Mr. We have done everything we could for Mr. We used their valet service on April 19th and 20th. BBB is here to help. Also, Mr. Unacceptable to go back on your word. The next morning, I got a phone call from Chase credit card, the agent told me that my credit card has been compromised, I was asked to cancel my current card and send me a new one. File a Complaint. At this time it became clear to me that the hotel personnel was not willing to extend a courtesy to a first time hotel guest who has traveled from another state to play in the WSOP tournaments held in the events center. Once I arrived to Potawatomi hotel and casino on February 2nd a little after 10 AM with my luggage, I approached the front desk to check into my room and the representative requests my credit card and I give him my Visa logo Gift Card, he says "we're unable to accept this card and would need to consult a supervisor for authorization" and walks out of my sight, he returns moments later and states "the supervisor is unavailable right now, but you are welcome to check your luggage with the bell desk and return here to the front desk in approximately 30 minutes, the manager should be available then. We investigated his claim and our Valet Manager contacted Mr. Dear Ms. We had a nice conversation today and I have mailed out a free night stay certificate in hopes that he gives us another chance in the future. This complaint is resolved and closed. Then a man who was by the cash register came over and said. After I earned over points I went to the guest services desk to redeem my coupon and an African American gentleman assisted me and he then called a supervisor up. Hello Mr. Cell: - -. She stated that someone gave me the coupon. They even sent an email indicating they would pay for the damages. I feel that the casino should have stated on the coupon that it has to say INTERNET to use the offer, otherwise I would not have spent what I did trying to earn those points me and my fiance. I am a Michigan resident, and my first visit to Potawatomi casino was in early to play in the World Series of Poker circuit events that were held at the property. Hello Ms. One of our Cage Managers did call and speak with Mr.

Years in Business: Overview of BBB Ratings. Kirby back for another visit on him, which he accepted and was very appreciative! I contacted the hotel and informed them of this and was told that I was charged a no show fee. They then backed off their word and refused to pay the damages.

For your reference, details of the offer I reviewed appear below. We also confirmed with our vendor that Mr. During my visit I acquired a Fire Keepers Club card, played several 2020 of craps at this casino and played in the scheduled poker tournament. I informed her that I got the coupon off of one of their websites.

Following our usual procedure, we notified the consumer of wallpaper galaxy girly response and requested notification of whether or not it was satisfactorily resolved. By the way, I hope the merchant can find out who is the thief in their cashier department.

As of today no one has contacted me back. Status: Answered. Need to file a complaint? From: Joaquina Dickerson [mailto:joaquina.

She told me she had to keep the coupon and that I would not be able to use it. I walked away from the conversation assured that I will be able to secure a room after I finish with the poker tournament I'm scheduled to play in. I called and spoke with Mr.

I also had a future reservation, of which I canceled because I refuse potawatomi casino 25 coupon do business with hotel again, and I want my money back. BBB Business Profiles may not be reproduced for sales or promotional purposes.

He expressed he was satisfied and will visit us again! Customer Complaints Summary. I suggest that in the future if Mr. The particular employee that processed his transaction was found to be in balance for the involved shift. We exchanged names and she said she really is suppose to call security on me for presenting the potawatomi casino 25 coupon coupon.

BBB Business Profiles generally cover a three-year reporting period. Customer Response. Sort By. After a thorough investigation, it was found that Mr. Dear Mr. I then returned to the desk as More info was truly not happy and asked for the supervisor again.

I am a bit confused, as we responded to the guest and resolved this complaint. Thank you so much for taking the time to review this matter and resolving it for us.

I feel that the casino is wrong for advertising that if you earn points you can receive the free play and not honoring it.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Therefore, we have closed the complaint.

Hello, I called and spoke with Mr. I canceled a reservation with Hotels. She appears satisfied with see more resolution and we consider this matter closed.

Months later I began receiving gaming offers and food coupons from the Potawatomi property, these offers also included complimentary hotel stays each week of the month.

However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I have disputed for this amount through Chase credit dispute team, unfortunaually, this issue still seems can't be addressed by them.

I understand that he is not satisfied that a resolution was not offered at the time on February 2nd. Kirby today and they discussed his experience. I asked are they willing to risk losing a guest over this issue and they didn't seem to care, so after February 9th couldn't cancel my flight I will no longer visit this property.

We felt embaressed and humiliated the way he adderressed us in front of the people in the restaurant. Guest Relations Manager. I did speak with Ms. I asked her if I could get her name because I wanted to write a click here about the situation and her response was well if you need my name give me yours.

It is truly appreciated. The consumer has notified our office they are satisfied. We investigated his claim and our Front Desk Manager contacted Mr. BBB Business Profiles are subject to change at any time. I told potawatomi casino 25 coupon if she felt she need to contact security she could do so as I did not do anything wrong.

Tell us why here I have been a customer of casino for over 15 years and really enjoy spending my free time read article casino. I had canceled the reservation and made a new one for the following weeks. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The valet originally agreed to pay the damages if we sent in two estimates which we did. I then returned to the game I was playing and informed my fiance that we could not use the coupons as they stated it was fraudulent.

As a matter of policy, BBB does not endorse any product, service or business. They never wrote down plates and the driver refused to provide insurance information and they never called the police.

We agreed that he should contact me directly if he choses to visit us again. I asked if I could be getting a written response and she said no. In conclusion, we have found no evidence in regards to the theft he is alluding to and he received his requested funds.

Hope you have a great afternoon! If you wish, you may update it before sending it. I have never experienced such shame over something so small we ate and then went over to stand at our friends table. Delivery Issues.

Status: Resolved. Our Director apologized and invited Mr. Thank you for your cooperation in responding to the above consumer's complaint. While the car was in their possession, it was part of a hit and run. One of our Cage Managers called Mr.